Troubleshooting

This sample guide does not guarantee compatibility with every player or system environment.

No track information

First check that the music player works on its own. Pause and resume playback, then inspect the result. If several players are open, try keeping only one source active.

Information does not match the current track

Look for other browser tabs or music apps that may be playing. Record the active source and the actions you took before the mismatch appeared.

Text is cut off

Record the display resolution, scaling, and track title. If you changed the layout, compare the result with the default settings.

Send feedback

Visit the feedback page and include the following details:

MuseTune version:
Windows version:
Music player and version:
Steps to reproduce:
Expected result:
Actual result:

Remove account credentials, access tokens, and other private information from screenshots or logs.

Before you submit

• Confirm that the player works on its own.
• Record the relevant application versions.
• Write down repeatable steps.
• Check screenshots for private information.
• Explain the difference between the expected and actual result.